Welcome to
We help talented, practical people like you to raise business performance
We do that through…
COACHING
Our premise is simple.
We’ll coach and guide you through all, or part of your improvement or change project activity.
Your mission is to bring the business challenge.
Ours is to help you deliver it.
Hands-on, practical, and pragmatic coaching tailored to the success of your activity.
One-to-one and with your team.
SKILLS DEVELOPMENT
Leading and delivering great change requires skills covering multiple domains including business improvement, change management, project leadership, and data science.
Our skills development activities build expertise with a practical focus. They are ideal for…
Specific aspects of projects where you need expert help, like data analysis, or implementation.
Developing your existing skills to world-class levels.
Building your capability in new skill areas.
Online, one to one or small group.
ADVISORY
Our advisory service is ideal if you need to discuss any aspect of adopting, or performing improvement or change in your business.
We can help you…
Discover whether current performance can be improved.
Identify the real improvements that will make a genuine difference.
Guide you on the best way to achieve your goals.
One to one or with your team.
We typically help…
GRADUATES & YOUNG PROFESSIONALS
Tasked with running a project to improve part of a business?
In parallel, want to build transferable skills and accelerate your career?
We’ve done that
Achieve stand-out skills and performance levels that every employer will value.
business leaders & entrepreneurs
Need to get a process, team, product, or service performing better?
Does the day-to-day constrain your progress?
We’ve lived that
Deliver the business performance you seek with minimum disruption.
lean six sigma & change practitioners
Can you see the real improvements your business needs to make?
Want a faster pace of change or increased buy-in?
We understand
Deliver meaningful improvement projects rapidly and gain traction.
data analysts & data scientists
You’ve iterated the hard yards and unlocked amazing insights.
Now you just need to get this change over the line.
We get you
Learn how to achieve O(n2) benefits in O(log n) timeframes.
In these types of businesses…
Service
MANUFACTURING
RETAIL
FINANCE
TECHNOLOGY
DISTRIBUTION
Improve these business processes.
Marketing
Sales
Operations
Service
Supply Chain
CUSTOMER SERVICES
Product Management
Finance
LEGAL
Strategy
HR
We can coach you to do these types of great things…
Make Processes run Faster
Move Work To A NEW Team
Free Up People's Time
Improve Customer Experience
Fix Quality Problems
Reduce Complexity
Increase Productivity
Generate Insights From Data
Understand Performance
Eliminate Risk
Model Systems & Processes
Which can result in these types of benefits.
Local Business
2.5% margin & >20% revenue growth
How? 35% capacity released from a pick-pack-despatch process. Used to service new orders. Start to finish in just 8 days.
Solution cost < £250.
Company size: 60 people, Turnover: £6.5m pa
Sector: Retail & Distribution, Ownership: Entrepreneur
Business Goal: Sales growth via a new website
System Changes: None
Personnel Changes: None, 2 promotions
Did the business spot this opportunity? No, they wanted to employ more staff to handle the growth
Growth Business
$8m pa revenue increase.
How? Streamlining a complex, critical, core business process from 14 days per item to 3 days. Enabled new contract completions.
Cost, none, just the team’s time.
Company size: 120 people, Turnover: £80m pa
Sector: Aviation, Ownership: Private
Business Goal: Growth, efficiency
System Changes: None
Personnel Changes: None
Did the business spot this opportunity? No, it was unknown.
Global Corporate
$15m to the P&L in 6 months.
How? 40% of commercial workload streamlined and moved to other teams. Allowed new business to be serviced.
Cost, $400k
Company size: 650 people, Turnover: $1.1bn pa
Sector: Finance, Ownership: Public
Business Goal: Efficiency, growth, morale
System Changes: Access and workflow
Personnel Changes: Net 6 FTE saved, no job losses, 2 promotions
Did the business spot this opportunity? Partly, they identified a 10% time gain.
How our coaching works…
You bring the challenge, we’ll bring the support,
Changing how your business works can be a big deal. After all, there can be a lot at stake! We understand the trust you are showing in us to help you get it right. In everything we do together, we will always ensure our guidance is based on facts, not opinions, is unbiased, and considerate of you, those who work with you, and your company’s heritage.
Each coaching engagement includes remote support covering
- Intro video calls to get to know each other and your challenge
- Selection of the best way to support you achieve your aims
- Guiding you step by step through your activity
- Training you in techniques if required
- Working with you on practical problems if required
- Optional assistance in workshops
- A sounding board for solutions
- Guidance on planning for implementation
- Support to transfer the solution to business ownership
the energy, focus, and the encouragement,
Leading an improvement and change project can demand a lot from us, physically and mentally.
It’s why we place as much importance on making sure you are energised and focussed through the life of your project.
Why? Because, if you set the tone, then others around you will too.
Oh, and we’ll probably nudge you a little to keep the pace up as well.
and we’ll build your skills and capabilities along the way.
Yes, activity and outcome matter and we’ll ensure yours are professionally run and achieved.
Want more? Throughout your coaching with us, we’ll develop your skills, capabilities, and confidence to lead improvement and change.
Skills + Behaviours + Personal Traits + Method & Tools = Confidence to Deliver
This way, the next time you need to run something similar, you’ll be equipped and have the self belief to do so.
Skills Development
You bring the need, we’ll bring the expertise…
There are times in every improvement and change activity where we wish we knew a little more about the topic we have to complete. That’s just natural and human.
If today that’s you, then one quick call could set you on track.
We can help build your skills and capabilities on any aspect of improvement and change. Our skills development activities are practical, pragmatic, and grounded in real world experience.
Many of our skills development packages are available online and are self-paced. If you would like something more tailored, then a popular option is to be personally trained in the skill whilst applying the skill directly to a problem you are working on.
As an example, we helped a Lean Six Sigma Black Belt to run their first regression analysis. We developed their skills and capabilities far beyond their Black Belt training and helped them to create a regression model they could be confident in.
Read on and see some of the areas where we have helped people just like you develop world-class practical skills in improvement and change.
Project Definition
Problem identification & validation
Project planning
Writing launch comms
Performing stakeholder assessments
Team selection & formation
Data & Analysis
Running ‘current state’ process workshops
Data collection
Measurement systems analysis
Extracting insights from data using statistical approaches
Performing root cause analysis
Modelling
Solutions
Running ‘future state’ workshops
Developing error-proof new process designs
Assessing the impacts of change
Spreadsheet automation
Planning for, and communicating, go-live
Implementation
Collecting and assessing feedback on change
Assessing new process performance & adoption
Updating documentation
Verifying project benefits